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Our Commitment to Your Satisfaction

At Technaden.com, we are committed to delivering high-quality tech accessories and ensuring our customers have a smooth shopping experience. However, if you’re not satisfied with your purchase or need assistance with a return or exchange, we are here to help. Please read our policy carefully to understand the terms and process.

Return Eligibility

Items Eligible for Return

To qualify for a return, the following conditions must be met:

  • Return Window:
    • Returns are accepted within 4 days of purchase.
  • Proof of Purchase:
    • Provide a video showing:
      • The unopened product box.
      • The SKU (Stock Keeping Unit) and Order ID.
      • The name on the parcel matching the order.
    • Send the video along with the order confirmation email to [email protected].
    • All details must match the order confirmation email.

The product must be unused, in its original packaging, and include all accessories.

Important Notes:

  • Clearance or Final Sale products cannot be returned.
  • Items that are correct but have been opened will not be eligible for return or exchange.
  • Variation Items:
    • Items intentionally ordered with specific specifications (e.g., a 1-meter cable or a 10,000 mAh power bank) cannot be returned or exchanged for another variation (e.g., 2-meter cable or 20,000 mAh power bank). Please double-check your order details before purchasing.

Return Process

Follow these steps to initiate a return:

  1. Contact Us:
    • Email us at [email protected] or call 0329 4279766 with your return request.
    • Attach the required proof of purchase (video and order confirmation email).
  2. Receive Instructions:
    • Once we verify your request, you’ll receive a Return Merchandise Authorization (RMA) number and shipping details.
  3. Pack and Ship:
    • Pack the item securely in its original packaging.
    • Include your RMA number in the return shipment.
  4. Shipping Costs:
    • If the return is initiated and shipped within 2 days of delivery, return shipping will be free.
    • If the return is shipped after 2 days (but within 4 days), customers are responsible for return shipping costs unless the item was defective or incorrect.

Exchange Policy

We offer exchanges under the following terms:

  • Items eligible for exchange must meet the same conditions as returns.
  • The value of the exchange order must be equal to or less than the original order value (excluding shipping fees).
  • Variation Items cannot be exchanged, as outlined above.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Clearance or Final Sale products.
  • Items that are correct but have been opened.
  • Variation Items intentionally ordered with specific specifications but later requested to be changed.

Refund Policy

Refunds are processed under the following conditions:

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, except for defective or incorrect items.

Refunds will be processed within 5–7 business days after receiving and inspecting the returned item.

Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us within 48 hours of delivery.
  • Provide photos or a video of the defect and your order details.
  • We will arrange for a replacement or refund at no additional cost.

Contact Us

For assistance with returns, exchanges, or other queries, please reach out to us:

Live Chat: Available between 1 PM and 1 AM.

Shipping Policy Note

Currently, we do not ship outside Pakistan. However, we plan to expand our shipping services internationally in the future, Inshallah.

Important Information

  • We reserve the right to reject any return or refund request if the conditions outlined above are not met.
  • Technaden.com is not responsible for items lost or damaged during return shipping.